At United Property Care, we provide exceptional services and products tailored to your needs. We understand that issues may arise, and we are committed to resolving any concerns through our efficient internal dispute resolution process.

 

Step 1: Submitting a Complaint

 

If you have a concern or complaint, please contact our customer service team using any of the following methods:

 

- Email: enquiries@unitedpropertycare.com.au

- Phone: 1300 995 903

- Postal Mail: P.O. Box 77, Pottsville Beach, NSW 2489

 

When submitting your complaint, please include:

 

- Your name, address, and contact details

- A clear description of your concern or complaint

- Relevant documentation, photos, or evidence

 

Step 2: Acknowledgment of Complaint

 

We will acknowledge receipt of your complaint within two business days and provide you with a confirmation email outlining the expected timeframe for resolution.

 

Step 3: Investigation and Resolution

 

Our designated complaints officer (DCO) will conduct a thorough investigation and aim to provide you with a written response within 15 business days. Rest assured, your privacy and confidentiality will be maintained throughout this process.

 

Step 4: Internal Escalation

 

If you are not satisfied with the proposed resolution, you may request an internal review by contacting a senior manager within 10 business days of our initial response.

 

Step 5: External Dispute Resolution

 

Should you remain dissatisfied after the internal review, you have the option to escalate your complaint to the relevant state or territory ombudsman or consumer affairs agency.

 

Please note that our internal dispute resolution process is provided at no cost to you. We value your feedback and are committed to continuously improving our services based on your input.